Refund policy
1. Overview
Due to the nature of our products, all sales are subject to the conditions outlined in this Refund Policy.
2. Eligibility for Returns
Returns may be accepted only if:
- The product is unused and unopened
- The item is in its original sealed packaging
- The return request is made within 7 days of delivery
3. Non-Returnable Items
We do not accept returns for:
- Opened or used products
- Products damaged due to improper handling
- Items not in original condition
4. Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
We may request photo evidence to process a replacement or refund.
5. Refund Process
Once your return is received and inspected:
- Approved refunds will be processed to the original payment method
- Processing times may vary depending on your payment provider
6. Shipping Costs
Shipping fees are non-refundable unless the return is due to our error (damaged or incorrect item).
Customers are responsible for return shipping costs unless stated otherwise.
7. Order Cancellations
Orders may be canceled only before they are processed or shipped. Once dispatched, cancellations are not possible.
8. Important Disclaimer
All products are sold strictly for research purposes only. By purchasing, you acknowledge and agree to these terms.
9. Contact Information
For any refund or return inquiries, please contact us through our website contact page.